Press Releases

Kuster Joins Call for VA to Protect Veterans Filing Benefits Claims from Predatory Actors

Lawmakers press VA to enforce existing protections for veterans filing initial claims for benefits and ask for additional protections they need from Congress


Washington, D.C. – Congresswoman Annie Kuster (NH-02), is joining Congressman Chris Pappas (NH-01), Ranking Member of the House Veterans’ Affairs Committee Subcommittee for Disability and Memorial Affairs, Congressman Brian Fitzpatrick (PA-01), Senate Veterans’ Affairs Committee Chairman Jon Tester, U.S. Senator John Boozman (R-Ark.), U.S. Senator Richard Blumenthal (D-Conn.), and U.S. Senator Lindsey Graham (R-S.C.), original sponsors of the Governing Unaccredited Representatives Defrauding (GUARD) VA Benefits Act, in calling on the Department of Veterans Affairs (VA) to enforce all existing protections for veterans filing initial claims for disability benefits and request additional tools they need to hold bad actors accountable for scamming veterans. The letter was also signed by additional sponsors of the GUARD VA Benefits Act, including U.S. Senators Jeanne Shaheen and Maggie Hassan. 


Congressman Pappas introduced the GUARD VA Benefits Act in the House earlier this year. The bipartisan legislation would reinstate criminal penalties for unaccredited claim representatives who charge unauthorized fees while assisting veterans with filing a claim for Department of Veterans Affairs (VA) disability compensation benefits. Senators Shaheen and Hassan are cosponsors of the legislation in the Senate, and Congresswoman Annie Kuster (NH-02) is a cosponsor in the House. 


“With the PACT Act providing the largest expansion of veterans’ benefits in decades, veterans are increasingly becoming the targets of predatory, quasi-legal claims consultants,” the lawmakers wrote in a letter to VA Secretary Denis McDonough. “The Department must exercise every enforcement tool at its disposal and request those it needs to better protect veterans from bad actors looking to take advantage of them.”


Current law prohibits individuals and businesses from assisting a veteran in the preparation, presentation, or prosecution of a VA claim unless they are accredited through VA. Additionally, under current law, fees for assistance may only be charged after VA makes a decision on an initial claim and all fees can only be calculated based on a veteran’s retroactive benefits. However, VA and other federal agencies are limited in their ability to enforce the law because criminal penalties were eliminated from the statute nearly 20 years ago. For the past few years, VA has asked for reinstatement of criminal penalties, and the lawmakers’ GUARD VA Benefits Act would reinstate those criminal penalties for unaccredited claim representatives charging veterans unauthorized fees while helping file their VA claims.


The lawmakers continued, “Our mission is to protect veterans and ensure they are not paying unqualified individuals to receive their benefits. As co-sponsors of the GUARD VA Benefits Act to reinstate criminal penalties, we believe VA must enforce the law and protect veterans from unaccredited individuals looking at veterans as a payday. Veterans shouldn’t have to turn to outside consultants to work through the initial claims process.”


Continuing their efforts to protect veterans’ benefits, the lawmakers pressed VA to look into what the Department can be do, besides reinstate criminal penalties, to help protect veterans and their earned benefits, and asked VA to inform Congress of its efforts to ensure veterans are not overwhelmed with filing an initial claim in the first place. They also asked VA to clarify its position on what protections are given to veterans who are choosing to pay for assistance from consultants when filing for benefits, especially on contracts where a veteran agrees to pay a product of the increase in future benefits. Specifically, they asked VA to clarify what fee structures it considers a violation of a veterans’ assignment of benefits.


The lawmakers concluded their letter by urging VA to move swiftly to answer their questions and protect veterans filing benefits claims, writing: “Maintaining the current status quo is not an option for our veterans who risked their lives to defend our country. We cannot allow unaccredited individuals to target veterans offering them access to VA benefits for a price. We appreciate your attention to our request, and look forward to working with VA on solutions to help protect veterans and keep their hard-earned benefits where they belong.”


Read the lawmakers’ full letter HERE.